Terms

Last updated 11 September 2026

1Who you are dealing with

In these terms, "we", "us" and "Crew22" mean Crew22 Pty Ltd. "You" means the person or business using this website or engaging us. The address above is a postal and correspondence address.

2What these terms cover

Sections 3 and 4 apply to anyone using this website. Sections 5 to 22 apply once you engage us to do work.

If we give you a written proposal or scope for a piece of work, that document and these terms together form the agreement. Where the proposal and these terms disagree, the proposal wins for that engagement.

3Using this website

• You may read, print and share pages of this site. You may not copy the site, or a substantial part of it, to publish as your own.
• The words, layout, code and graphics on this site belong to Crew22 or are used with permission.
• We try to keep the site accurate and available. We do not promise it will always be up, or free of errors.
• Where we link to another site, including CrewBase, we do not control it and we are not responsible for what is on it.
• Nothing on this site is an offer capable of acceptance. Prices shown are what we currently charge, and an engagement only exists once section 5 is satisfied.

4The hours tool is an estimate, not advice

The same goes for any figure we quote before an Audit. A real number comes from watching a real job move through your real business, which is what the Audit is for.

5How an engagement starts

An engagement starts when all three of these have happened:

1. We have given you a written scope saying what we will build, what "working" means for it, and what it costs;
2. You have accepted that scope in writing, including by email; and
3. We have confirmed we are starting.

Nothing begins on a phone call alone. That protects both of us from arguing later about what was agreed.

Changing the scope after work starts is fine and normal. It is done the same way: in writing, with any change to price or time stated before the change is made.

6What we need from you

We cannot do this work without your side of it. You agree to:

• give us the access we need to the systems in scope, in a reasonable time;
• give us accurate information about how the work actually happens;
• name one person who can make decisions and answer questions; and
• hold the licences and subscriptions for the software we are connecting.

Where a delay is caused by your side, the clock on our guarantee pauses for that period. We will tell you in writing when we think that has happened, at the time, not at the end.

7Software you already own

Our work connects software made by other companies: accounting packages, job management systems, email, and similar. We do not own or control those products.

• Your subscriptions, licences and agreements with those vendors stay yours.
• Their pricing, their terms and their features can change, and they sometimes do so without warning.
• If a vendor changes or withdraws the connection point we built against, repairing it is new work, unless the proposal says otherwise. We will tell you what it takes before doing it.

We describe what a connection actually does, in plain terms. If something pushes data one way, we say "pushes", not "syncs". Hold us to that.

8Fees and payment

• All prices are in Australian dollars.
• Crew22 Pty Ltd is not currently registered for GST, so no GST is charged or included in any price on this site or on our invoices. If we become registered, GST will be added to work quoted after that date, and we will say so on the quote.
• The Audit ($2,500) is payable before it starts.
• Build work is invoiced as set out in the written scope. Unless it says otherwise, invoices are payable within 14 days.
• If an invoice is more than 14 days overdue we may pause work on notice. We do not charge interest or late fees.
• Where the Audit fee is credited against later work, that credit applies to the first invoice for that work and is not refundable as cash.

9Published prices and the founding rate

• The Join is $12,000 for our first 10 customers, counted as customers who accept a written scope for The Join.
• After that it is $18,000. That is the standard price, not an invented "was" price. No customer has been charged $18,000 yet, and we will not claim otherwise.
• If you accept a scope while the founding rate is published, you get the founding rate, even if the count fills before your work starts.
• A quote we give you is held for 30 days from its date.

10The fourteen-day guarantee

We say on our home page: working in fourteen days, or you don't pay. Here is exactly what that means, so there is nothing to argue about later.

What is guaranteed

One workflow, chosen by you and written into the scope, doing what the scope says it does.

When the clock starts

On the day we have working access to every system named in the scope. Not the day you sign, and not the day you pay. We will confirm that date in writing.

How long

14 calendar days from that date.

How many jobs we run at once

Never more than 3 guaranteed builds at once. The guarantee is a promise about how fast we work once we start. It is not a promise to start immediately. If all three slots are taken when you want to go ahead, we tell you the start date before you pay anything, we put it in writing, and the 14 days runs from that date. We will not take your money and leave you in a queue.

What "working" means

It meets the acceptance test written into the scope before work started: a short, specific list of what has to happen, agreed by both of us. If we did not write an acceptance test, the guarantee is read in your favour.

What happens if we miss it

You do not pay for that workflow. Any fee you have already paid for it is refunded within 14 days. You keep whatever we did build, and the licence in section 12 still applies to it.

When the clock pauses

Only for a delay on your side under section 6, or an event under section 19, and only for as long as it actually lasts. We tell you at the time, in writing. A pause we did not tell you about does not count.

What is not covered

Work you add to the scope after the start; a third-party vendor withdrawing or changing access (section 7); and anything we agreed in writing to treat as outside the guarantee.

The guarantee covers the workflow named in the scope. It is not a refund of an entire multi-part engagement because one part ran late.

11Thirty days of tuning

For 30 days after a workflow goes live we fix anything that is not doing what the scope said, at no extra cost. Real workflows are wrong the first time and we would rather be there for your first month-end than hand it over and disappear.

Tuning means correcting the agreed behaviour. New behaviour is new work, quoted before it is done.

12Who owns what

• Your data is yours. Always. We claim nothing in it.
• The configured workflow we build for you is yours once it is paid for: the automations, the mappings and the documentation for your setup.
• Our own general tools, methods, templates and know-how stay ours. We use them on other jobs, and we do not need your permission to keep knowing how to do our work.
• Where something of ours is embedded in what we build for you, you get a permanent, paid-up licence to use, modify and have someone else maintain it, for your own business.
• We will not name you as a client, or describe your work publicly, without your written say-so.

13Confidentiality

Both of us keep the other's confidential information to ourselves, and use it only for the engagement. That covers pricing, methods, client lists, employee details and anything marked or obviously confidential.

It does not cover information that is already public, that we already had, or that we are required by law to disclose. These obligations survive the engagement ending.

If you need us on your own confidentiality deed or vendor agreement, send it over. We read it and sign it or come back with what we cannot accept.

14Privacy and access to your systems

How we handle personal information is set out in our Privacy Policy, which forms part of these terms.

• We ask for the least access that does the job, on our own named accounts, never a shared password.
• We do not copy your data out of your systems except where the workflow requires it, or to reproduce a fault.
• Revoke our access at any time. You do not need our permission and you do not need to explain. Tell us so we know a workflow is about to stop.
• Where you give us personal information about your employees or customers, you remain responsible for having been allowed to collect it, and we handle it only on your instructions.

15Australian Consumer Law

Where the law allows us to limit liability for failing a guarantee that can be limited, our liability is limited, at our option, to supplying the services again or paying the cost of having them supplied again.

We have deliberately kept these terms free of the clauses the unfair contract terms regime targets: we cannot change the price or the scope on our own, we cannot end an engagement without notice, and we do not ask you to indemnify us for our own mistakes.

16Liability

Subject to section 15, and to the extent the law allows:

• Neither of us is liable to the other for indirect or consequential loss, loss of profit, loss of revenue, loss of opportunity or loss of data, however it arises.
• Our total liability for an engagement is capped at the fees you have actually paid us for that engagement in the 12 months before the claim.
• We are not liable for a failure of a third-party product (section 7), for your systems or hardware, or for a loss caused by information you gave us being wrong.
• You are responsible for your own backups. We will tell you before we touch anything that could be destructive, and we will not proceed without your say-so.

Each of us must take reasonable steps to reduce a loss rather than let it run.

17Ending an engagement

• Either of us can end an engagement on 14 days' written notice.
• Either of us can end it immediately if the other seriously breaches these terms and does not fix it within 14 days of being told in writing.
• On ending, you pay for work actually done up to that date, and we hand over what has been paid for, in a usable form.
• We will return or delete your data and revoke our own access on request.
• Sections 12, 13, 15, 16 and 21 keep applying after an engagement ends.

18Subcontractors

We may use a subcontractor for part of the work. We stay responsible for it as if we had done it ourselves, and anyone we use is bound by the same confidentiality obligations. If a subcontractor will have access to your systems, we tell you first.

19Things outside anyone's control

Neither of us is in breach for a delay caused by something genuinely outside our control — a natural disaster, a major outage at a third-party provider, an act of government. The affected party tells the other as soon as practical and both of us do what we reasonably can to work around it.

20If we disagree

1. Talk first. Tell us in writing what the problem is. We will respond within 10 business days and we will try to sort it out directly.
2. If that does not work, either of us can refer it to mediation in Sydney, with a mediator we both agree on, or one appointed by the Australian Disputes Centre. We share the mediator's cost.
3. Only after mediation has been attempted does either of us start court proceedings — except where urgent relief is needed.

21General

• These terms and the written scope are the whole agreement between us, and replace anything said beforehand.
• A change to an engagement has to be in writing and agreed by both of us.
• If a clause turns out to be unenforceable, the rest keeps working.
• Not enforcing something once does not mean giving it up.
• Neither of us can transfer the agreement to someone else without written consent, which will not be unreasonably withheld.
• Notices go by email to the addresses we have been using, and take effect the next business day.
• We are independent contractors. Nothing here makes either of us the other's employee, partner or agent.
• These terms are governed by the law of New South Wales, Australia, and both of us submit to the courts of that state.

22Changes to these terms

We may update these terms for future work, and the current version always sits on this page with the date it was updated. A change never applies retrospectively to an engagement already agreed. The version in force when you accepted your scope is the one that governs it.